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Category: Customerography

More about cars

Continuing with the driving license thread, Natasha finally has scheduled her practical test for sometime in November, and in the meantime, decided to take a lesson or two. The rationale is obviously not to practice driving, but to practice passing the test. At the first lesson, as soon as she…

Licenses and passports

On our trip to the States, we had to take care of renewing two sets of important documents. One was our New Jersey driving licenses, which, as luck would have it, expired on July 31st. Having had determined with my accountant – thanks, Mom! – that possession of a valid…

Feeling awfully secure…

I have ranted on several occasions in the past about British approach to customer service. While the problems that I described before – particularly, incessant handovers from one department to another, with attendant need to go through “security questions” and the description of the issue at hand again and again,…

Acquisitions and deliveries

That hail on Sunday was a precursor to worsening weather – with the official start of the spring, the temperatures dropped to near freezing, the skies turned to mostly grey, and several short snowfalls made an appearance, melting instantly. Natasha’s dad continued his exploration of London nonetheless, only devoting more…

Karaoke, bikes and cars

It’s nothing short of amazing that I don’t impersonate Natasha-without-her-voice today. Try singing karaoke for a hundred songs in one sitting, and you’ll understand… We went to visit our new friends Valera and Zhanna (whose daughter is Kimmy’s classmate). There was a nice meal, highlighted by Zeppelins, traditional Lithuanian stuffed…

Broadband fun

Cold weather finally reached our land, too. For a couple of days in a row the temperature hovers around 25°F. The air is dry and windy, which makes it rather unpleasant. At least they promise snow tomorrow. Extreme Weather Warning has been distributed at the office, cautioning of up to…