Category Archives: Customerography

customerography

Maiden name mishap

Among the recent junk in our mailbox, Natasha received a cruise offer. Straight to the recycling bin, normally. Except! This one was addressed to her maiden name, correctly spelled in all its 13-character glory. And yet, it had our current address. How would a marketing company be able to tie a long-unused maiden name with

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customerography

On Netflix

Along with uncounted others, I have been unpleasantly – to use a mild term – surprised by Netflix’s changes in the pricing structure announced a couple of weeks ago. Without offering me any additional services or perks, they decided unilaterally to jack up my monthly subscription 60%. Noting the uncanny parallel with another 60% rise

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customerography

iPad international 3G plan sucks

When I went abroad for the first time while owning an iPad, I decided to try out AT&T international 3G plan. The verdict: Never again, it’s a waste of money. The plan is supposed to be for a full month, but the data allowances are ridiculously un-balanced towards minuscule amounts for a lot of money.

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customerography

No FOX 5

For the third time in about a year, Cablevision is in a dispute with a content provider that prevents us from watching channels that we like. First, it was HGTV and The Food Channel (no big problem for me, much bigger problem for Natasha) – “blackout” lasted for about a month and was eventually lifted.

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customerography

Commuter fare hike

When I first settled in New York City, the single public transportation fare was $1.10. Today, it’s $2.25. More than 100% increase over the course of nearly 20 years. Adjusting for inflation, however, it comes to only about 32% over that time. At the beginning of this month, New Jersey Transit effected a fare hike.

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customerography

In favor of travel agents

It turns out that even in this age of DIY web-enabled travel planning, a good old travel agent has its uses. Case in point. Natasha is planning a half-week getaway for the two of us and, as always, she has spent considerable time online figuring out the most enticing place for us to stay at

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customerography

Some props to Microsoft

I know quite a number of technology people with strong opinions about Microsoft and its products. Usually, not too positive ones. That does not prevent most of those people continue to use Microsoft products all the time, especially seeing how PC software have always been easier and cheaper to come by as opposed to, say,

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customerography

Shopping in recession

Natasha was shopping for new beds and mattresses before we could move into the new house. She walked into a local franchise of Sleepy’s. The shop was empty save for a lone salesperson. He eagerly approached his prospective customer and offered his help. What followed was an in-depth investigation of the entire stock. Natasha first

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diary

Timeshare fail

So I had 11 direct inquiries about our timeshare week that we put up for donation a while ago. I turned everybody away and, lately, directed them to contact the sales department of the closing company dealing with my donation. The closing company did not make any contacts with me during roughly six months since

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customerography

Timeshare in demand

I only once, in passing (look for Florida in that post), mentioned on this blog that we own a timeshare. Without going much into pros and cons of such a possession, we have long concluded that it would be to our benefit to get rid of it. I had our week up for sale for

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customerography

With compliments to Cuisinart

A few weeks ago, one of our most important appliances – the food processor – started malfunctioning. As soon as it was plugged in, it would start whirring and would not stop unless unplugged. While theoretically still usable, it became a nuisance to operate, scuffling some of Natasha’s most favorite experimentations with patés, salads and

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