Comments on: New customer service adventures http://burlaki.com/blog/2009/01/05/new-customer-service-adventures/ Wed, 10 Mar 2010 16:51:43 -0800 http://wordpress.org/?v=2.8.6 hourly 1 By: Ilya http://burlaki.com/blog/2009/01/05/new-customer-service-adventures/comment-page-1/#comment-4799 Ilya Tue, 06 Jan 2009 08:47:42 +0000 http://burlaki.com/blog/?p=1355#comment-4799 I sense from your comment, Jeri, that you have a much higher opinion about USAir than I do. As I mentioned above, I never rated their service very high, and this mis-adventure is just the last proverbial straw. Do you normally fare well with them? I sense from your comment, Jeri, that you have a much higher opinion about USAir than I do. As I mentioned above, I never rated their service very high, and this mis-adventure is just the last proverbial straw. Do you normally fare well with them?

]]> By: Jeri http://burlaki.com/blog/2009/01/05/new-customer-service-adventures/comment-page-1/#comment-4797 Jeri Tue, 06 Jan 2009 04:52:01 +0000 http://burlaki.com/blog/?p=1355#comment-4797 It's just amazing how hard it is to find marginally decent customer service. I'm not talking about stellar, intuitive, go the extra mile kind of thing - just getting the basics right consistently. It's really sad because this has become the face of USAir to you - probably one of their lowest paid types of employees, with the least systems and customer interaction training, not to mention authority. It’s just amazing how hard it is to find marginally decent customer service. I’m not talking about stellar, intuitive, go the extra mile kind of thing – just getting the basics right consistently.

It’s really sad because this has become the face of USAir to you – probably one of their lowest paid types of employees, with the least systems and customer interaction training, not to mention authority.

]]> By: Ilya http://burlaki.com/blog/2009/01/05/new-customer-service-adventures/comment-page-1/#comment-4793 Ilya Mon, 05 Jan 2009 20:07:34 +0000 http://burlaki.com/blog/?p=1355#comment-4793 If we get the money back soon, we'll let it go, Cheryl. If we get the money back soon, we’ll let it go, Cheryl.

]]> By: Cheryl Sligh http://burlaki.com/blog/2009/01/05/new-customer-service-adventures/comment-page-1/#comment-4790 Cheryl Sligh Mon, 05 Jan 2009 19:32:38 +0000 http://burlaki.com/blog/?p=1355#comment-4790 Sounds like a Better Buisness Bureau complaint should be coming soon. I can't remember if there is anything like Watchdog over there but I am sure there is. Sounds like a Better Buisness Bureau complaint should be coming soon. I can’t remember if there is anything like Watchdog over there but I am sure there is.

]]> By: mama http://burlaki.com/blog/2009/01/05/new-customer-service-adventures/comment-page-1/#comment-4787 mama Mon, 05 Jan 2009 17:17:12 +0000 http://burlaki.com/blog/?p=1355#comment-4787 If I know that Natasha will have so many troubles, I am better to pay full cost of ticket. But not cancel my visit to you. I am still continue to be happy to see all of you. If I know that Natasha will have so many troubles, I am better to pay full cost of ticket.
But not cancel my visit to you. I am still continue to be happy to see all of you.

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